Do you produce brochures or have a showroom?

We no longer produce brochures for our products, we display all products on our website and we do not have a physical shop or showroom - just offices and the warehouse which are not open for public access.
Do you manufacture your own products?

Currently No - at this time we are not able to offer any made to measure service as the GE Little Group is under new management and the made to measure service is not part of it yet - it is something that we are hoping to do in the near future but we are unable to give a specif timeline as yet. Please check back for further updates .
 
From where do you source your timber products?

We are aware that we are using a natural resource when producing wood products. We are careful to ensure that all timber products used are harvested from sustainable and managed forests. This includes our MDF (wood pulp) for the real wood veneers used in producing the radiator covers and the Veneered MDF grilles.
What payment methods can I use?

We accept all major credit and debit cards for payment of internet orders which are processed via PayPal Pro, you can also pay via your Paypal account. Please DO NOT EVER put any Credit/debit card details in an email to us us this is not a secure transmission system. Payment is always taken in full at the time of ordering for all orders.

You can also print your order and post it to us and pay by cheque. However, we regret that no products will be dispatched until we have received and cleared your payment (approx 5 working days) as payment in advance is required to process all orders.
How do you protect my credit card information when I order?

Your confidential information (which includes your credit card information) is sent between your computer and our server in a securely encrypted form which ensures that no other party can read it. Once you have placed items in your shopping basket and proceeded to Checkout you will be required to login with your personal details (ie name, address, email and enter a password). We use Paypal Pro - when you are ready to make your payment, please proceed via the PayPal button, you can pay via your Paypal account or on the second page beneath "Pay with my Paypal account" there is an option to pay with debit/credit card, this is processed by Paypal Pro but no account is required.

Also see our privacy policy
How do I assemble my cabinet & access my radiator valves once the radiator cover is fitted?

All our ready made and made to measure covers come with complete fixing instructions. Assembly of most covers only takes a few minutes. Both ready made and made to measure designs use "wall hook" fixings and once these are fitted to the wall removal, and repositioning, of the whole cover for access takes just seconds. In this way the whole cover surround can be taken off very easily for full access by just lifting the cabinet off the hook screws and pulling forward.

Alternatively, our made to measure classic removable front covers come with a sub-frame to allow the front panel to be completely removed and the Regal, Rhode Island and Plain MDF Chatsworth ready made designs all have a removable front.

Please note that if you wish to purchase a made to measure removable front cover in order to provide valve access then, provided you have the external space available, you will need to add a further 75mm to the length of your radiator when ordering for each side of the radiator you wish to gain access to (i.e. 150mm if you wish to gain access to both sides). This will then ensure that you can reach the sides of the radiators through the internal sub-frame.

With all our made to measure designs it is also possible when ordering to request a cut-out for valve access. You will need to measure the height and depth of your valve when ordering. For height you will need to measure from the floor to the centre of the thermostatic valve and for depth you will need to measure from the wall to the centre of the thermostatic valve. We will then cut a 150mm high x 90mm wide access hole and supply a cover flap for the hole which is fitted over the access hole with a screw/washer provided which will allow the cover flap to swivel for access.The side for the cut-out is taken as viewed standing in front of the radiator facing it. The minimum depth of radiator for this service is 100mm, if you enter a radiator depth of less than 100mm, we will increase the depth to 100mm. There is a nominal £10 charge for this addition.
Can radiator covers be fitted over electric storage heaters or gas/electric fires or boilers etc?

All our cabinets are designed for use only with standard wet radiators (running at the standard temperature range of 65-70 degrees) and are not suitable for covering electric storage heaters or any other heat source such as fires etc or any other heat source running in excess of 65-70 degrees. None of our cabinets are painted with finishes that can be guaranteed not to yellow under such heat extremes  Anyone who wishes to cover a disused gas fire or boiler etc should cosult a GasSafe (formerly CORGI registered) plumber/engineer to ascertain whether or not this would be safe.
Does adding a radiator cover obstruct heat flow?

In our experience MDF covers do not create any additional heat loss/output problems as MDF is very stable and does not absorb heat. The heat is pushed out in to the room (rather than just going straight up from the radiator). You will see that all designs have a large bottom vent (inlet) and another slightly smaller top vent (outlet) - this means that the cool air is pulled in through the bottom and convected up and out the top. As we do not restrict this convection process in the designs the heat output is maintained. In addition to the top and bottom vent all our grille options have approx 25-50% free airflow (more detailed info under "important info" on the decorative grilles ordering page).

The same principle applies to the covering of thermostatic valves. Most customers choose to cover their valves with their radiator cover rather than leaving them exposed. As above, as the air is drawn in at the foot of the radiator cover, the cooler air by-passes the valve in much the same way as it would were it not covered hence the thermostatic function is not affected.
Do you allow for extra "panels" as appropriate for the length of cover I'm ordering?

The machine that manufactures the cover has macros that automatically calculate how many "panels" your cover will need to keep its perspective correct. On both the Classic and Cathedral designs, this means, you will have the correct number of square or arch "panels" automatically cut to maintain the correct look. On the Oval design the centre "Oval panel" stays in the centre and the horizontal and vertical connecting arms lengthen accordingly. The main change dimensions are 750mm, 1400mm, 2000mm
How accurate is the cutting process for made to measures and measurements provided for the ready made covers?

We presently work to 0.1 of a millimetre (that's 1/10th of 1mm) in accuracy in the manufacture of all made to measure radiator covers.

The sizes detailed for ready made covers have a 5mm margin of error.
Do the grilles come fitted?

Yes - all covers that require a grille will come with the ordered grille pre-fitted. We fit anodised grilles after painting or lacquer coating, and MDF grilles are fitted prior to painting or finishing so they match the cover surround. If however you would prefer your grille to be supplied loose (made to measure only) then please email your request for this immediately after ordering.
One of my panels has warped after painting/assembling - what can I do

Unfortunately, MDF will often warp slightly when exposed to dampness (this can sometimes be due to being exposed to damp air in transit) - it is not the actual dampness that causes this but the uneven drying out i.e. one side drying out quicker than the other and is often more frequently noticed during the damper/colder months when cabinets are subject to more extremes of temperature before assembly (moving from the carrier's warehouse and lorries into centrally heated homes). It is for this reason that we always prime both front and rear sides of our cabinets whilst finishing them as this ensures more even drying and therefore eliminates warping during finishing. This warping is only temporary and will always straighten out once they have completely dried out or once the cabinet is assembled as the fittings pull the parts into place and ensure that the rigidity of the cabinet is maintained and prevents warping being possible.
Is there any difference in specification between made to measure and ready made covers or between imported and UK made ready made covers?

Yes there is. Many of our ready made covers are imported which is why they are so cost-effective. They are all machined from 12-15mm MDF and the grilles are 3mm MDF grilles. Our own manufactured range are produced in our own facility here in the UK and we utilise 18mm standard Medite MDF (British produced) on all our cabinets and moisture resistant Medite for our made to measures and 19mm on veneered MDF with 4mm MDF grilles. 

The made to measure range are also manufactured with solid one-piece fronts whereas ready made covers usually have jointed fronts (the UK covers that do have one piece fronts have a groove in the front panels so that the fronts appear to be jointed).

The imported ready made covers also have push-fit connectors for assembly whereas all UK manufactured covers (ready made and made to measure) have more robust block and screw fixings (supplied).

The ready made range produced in the UK include the Squares and Lines design, Traditional (not clearance), New England and the Stars and Clouds ready made covers which are manufactured in our own facility from 18mm Medite MDF. Please note that none of these designs are available as a made to measure option other than Squares and Lines. The Traditional ready made covers are very similar to the made to measure Classic design, the main difference being the jointed front panel in the ready made design.

All our made to measure cabinets are manufactured from moisture resistant MDF (which has a green hue to it). This MDF is of a higher quality then the standard British Medite MDF and has the advantage of being easier for you to finish yourself as well as being moisture resistant.
How do the covers fit to the wall?

Please ensure your cabinet is kept in dry conditions prior to assembly as exposure to damp will result in a slight swelling of the MDF fibres and may render it difficult to assemble your cabinet as the need to fit into tight slots and rebates that are machined to be tight so any swelling may make this difficult or impossible.

Made to Measure Covers and our own UK manufactured covers: After the cover has been assembled - see Measuring & Assembly Information, they are easily fitted to the wall by "hook" fixings. Place the cover against the wall. Mark through onto the wall where the rebated grooves are in the underside of the top lid. Take the cover away, drill the holes and, using suitable fixings (standard fixings supplied - alternative fixings may be required e.g. for stud walls), afix the "hook" style fixings to the wall. Your cover will now "clip" over these hooks. The cover weight is actually taken by the floor, the fixings are designed to stop the cover from tipping forward for safety and to stop it from moving from side to side. The cover can be easily "unclipped" from the wall as and when required.

Ready Made Covers: These utilise slightly different fittings but the same principle as above save for the Elan range which utilise standard mirror plates for fixing to the wall.
I have bought "Classic" design or "Traditional" design ready made covers from you and now need a made to measure - do the Classic Made to Measures match?

The made to measure Classic covers that we do are similar to the imported ones but we would not recommend them to be placed in the same room together – we manufacture our made to measures in our factory and we use a much thicker MDF than the imported ones and there are other subtle differences too which would become apparent if they were placed next to each other (e.g. ours have solid one-piece fronts and the imported covers are jointed). The wood veneers in our made to measure range cannot be matched to those in the imported ready made range and we only offer a sample service for the wood veneer finish in our made to measure range. We can also not guarantee that the satin white finish on the imported covers will be a match for those painted in our own facility as the imported white cabinets are a different shade of white to our own manufactured cabinets. All made to measure and UK ready made cabinets are however painted in the same shade of white.

The made to measure Classic range is closer in design to the ready made Traditional range as both are made here in our own facility and from 18mm MDF and 4mm grilles and are painted using the same paint as the made to measure covers. The main differences are that the ready made Traditional covers only have a 10mm side shelf overhang whereas the Classic made to measures have 20mm side overhangs; the fluted lines on the sides of the front panel are the same length on ready made cabinets but not on the made to measures and the made to measures have only one central upright in the top of the front panel whereas the Traditional ready mades have different numbers of uprights depending on size (see product photos).
I want a ready made cover but you are only offering plain/primed and I want primed/painted - can you finish ready made covers?

No, many of our ready made ranges are imported and therfore these come into us pre-packaged so we are unable to offer any sort of finishing services for these covers.
The amount you add to get to the external cabinet size for made to measure covers means that the cover will not fit - what can I do?

Here are the full details of exactly what measurements (and why) we add to your radiator measurements in order to get to the finished external cabinet measurements:

The overall external size of your made to measure cabinet can be determined by adding the following dimensions to the radiator Length, Height & Depth measurements that you provide us with:

The overall external length of the made to measure cabinet will be 56mm longer than the measurement entered into the length box. This allows 10mm each end for air flow and 18mm each end for the thickness of the side panels. The top shelf will overhang the radiator cover by an additional 20mm at each end.

 

The overall external height of the made to measure radiator cover will be 68mm taller than the measurement entered in this box. This allows a minimum of 20mm for airflow and fittings above the radiator and 18mm for the thickness of the top shelf as well as a further 30mm for further airflow and cosmetic reasons - to remove or reduce this addition would result in the radiator being visible through the top vents of the cover.

 

The overall external depth of your made to measure radiator cover will be 52mm deeper than the measurement entered into the box on the ordering page (to the front of the side panels). This is made up of 10mm for airflow, 18mm for MDF thickness, 4mm for grille thickness and 20mm for the construction of the cabinet (as the front panel is recessed into the side panels). The top shelf will be a total of 62mm deeper than the measurement entered in this box (as there is a 10mm front shelf overhang). Please note that an additional 18mm is added to the external depth in the case of our classic design covers with removable fronts to allow for the internal sub-frame.

 

As you can see, some of the additions (particularly the height) do have a little leeway if required. If you need to ensure that the cabinet is smaller or larger on the length, height or depth then you will need to artificially reduce or increase the appropriate radiator measurement you enter into the box when ordering. i.e. if you need to reduce the height by 10mm then simply subtract 10mm from the real height of your radiator when ordering and this will ensure that the cabinet is 10mm smaller.


The max you can reduce the length (excluding shelf overhangs) is 20mm (i.e. the airflow on both sides but ideally you should if possible ensure there is at least 2mm or so each side)

The max you can reduce the height is 30mm but note the caveat above and in addition, max reductions such as this will make the fitting of the cover to the wall a little tighter and trickier then usual. Should you wish to reduce the height further so that the internal space does not allow at least 20mm required for the internal fixings then you will need to use external fittings to fix the cabinet back to the wall. These can be ordered online under other products - radiator cover accessories. Ideally 20mm should also be allowed for airflow - reducing this further is not ideal for airflow and may impinge on rad efficiency but will not cause any safety issues.

The max the depth can be reduced is 8mm as it is essential to retain some clearance to the rear of the grille.

If you wish to reduce or remove the side top shelf overhangs or have different size skirting cut outs on each cabinet side then simply order in the normal way and then email us after ordering to confirm the sizes of the side shelf overhangs/skirting cut-outs etc you require and we will confirm the amendment via email. Please note however that if you request the complete removal of the top shelf side overhang(s) then we will be unable to bullnose (round the edges) of the side(s) of the top shelf (otherwise they will not sit flush with the side panels) and in this instance we will not fully finish the side edge(s) of the top shelf on the side(s) where this is no overhang (assuming that this is to be butted against a wall or in a recess). If you require the side edge to still be finished then please email us prior to ordering as this does incur additional costs.

If you are in any doubt as to the measurements, do please email us.

How do I finish my cabinet and will you paint my cabinet in my choice of colour?

Please ensure your cabinet is kept in dry conditions prior to assembly as exposure to damp will result in a slight swelling of the MDF fibres and may render it difficult to assemble your cabinet as the need to fit into tight slots and rebates that are machined to be tight so any swelling may make this difficult or impossible.

For plain MDF cabinets we would recommend that you gently sand rough edges using fine grade sandpaper. Remove any dust with a soft damp cloth. Then coat with primer and sand again before applying your chosen colour. 

For primed cabinets we would recommend that you gently sand rough edges using fine grade sandpaper. Remove any dust with a soft damp cloth before applying your chosen colour.

As with all woodwork, it is strongly recommended that you wear a mask and work in a well-ventilated area.

We also recommend priming and painting the cabinet before assembly for ease of painting - the grilled front panel is best painted by placing this on newspaper (or other protected flat surface) on the floor and painting/priming utilising a roller. Care should be taken when priming/painting the grille panels as these are decorative grilles (3mm thick on imported covers and 4mm on UK made covers) with approx 50% airflow and therefore quite delicate so care should be exercised to ensure that not too much pressure is applied.

Any paint is suitable for finishing but we would recommend an oil based paint to ensure the finish is waterproof and relatively easy to clean.

You are likely to need to apply a minimum of one coat of primer and two coats of top coat but much depends on the shade, quality and thickness of paint applied and the amount of preparation.

Unfinished oak veneer cabinets will require a light sanding before they are ready to be either stained and/or varnished or lacquered as required. The veneer on the rear of the grille panels may also require a light sanding as the low grade veneer utilised on the rear of these panels (added for machining purposes only) may flake or chip but this will not be visible from the front of the cabinet but you may wish to remove any loose flakes from the rear prior to finishing (please see manufacturing information for more detail).

Only the unfinished oak veneer cabinets are suitable for staining/varnishing/lacquering to your requirements as these are the unfinished cabinets with a wood grain.

We are unable to paint our cabinets to any other finishes other than those detailed on our ordering pages i.e. primed, white, barley white or one of the wood veneer finishes.

All our made to measure cabinets are manufactured from moisture resistant MDF (which has a green hue to it). This MDF is of a higher quality then the standard British Medite MDF and has the advantage of being easier for you to finish yourself as well as being moisture resistant.
I want a large number of cabinets, can you provide a discount?

Quantity Discounts: All Ready Made cabinets are already either clearance lines that are very heavily discounted or are standard lines that we stock or manufacture and we endeavour to always keep prices as keen as we are able, even with our own manufactured covers that we manage to keep priced to compete favourably on price with cheaper imported cabinets. As we also heavily subsidise delivery costs (see below) we are unable to provide any further discounts unless your order is for more than 10 covers in which case please contact us in advance of ordering but please note that no further discounts are available on any clearance or special offer lines or any of the UK manufactured cabinets.

Made to measure cabinets are obviously individually made bespoke items and therefore no discounts are available for multiple orders.

Delivery Discounts: We are unable to provide delivery discounts on rad covers. Radiator covers are very large and heavy items (ranging from 1-3m in length and 11kg to 55 kg in weight each) and this is reflected in the carrier charges for delivery. Covers are sent via carrier and cost us £10-£35 + Vat each with no discount for subsequent parcels + currently there is also a £2 per parcel fuel surcharge and in addition we are also charged £10 + VAT for each attempted and failed delivery. As you will see, we therefore already heavily subsidise the delivery costs for our items.

In the event that you wish to purchase more than 6 covers then we may be able to arrange a discounted palletised delivery so please contact us for a quote for this but please note that the starting rate for palletised delivery is £65 + Vat cost to us and many cabinets require two pallet spaces because of length (anything over 1200mm length).
Can you supply samples of the white or barley white finishes for ready made or made to measure cabinets or colour match?

I am afraid we are only able to supply samples of our made to measure wood veneer options. All painted cabinets (imported/UK and made to measure or ready made) are all finished with a satin white or satin barley white paint (satin refers to the finish i.e. 60% gloss additive and not the shade of white). None of the cabinets are finished in a "brilliant white". There are however many different shades of white available so if it is important for you to match your cabinet to existing painted woodwork etc then we would recommend purchasing a cabinet in a primed or plain MDF so you can finish this yourself to ensure a match. We are unable to provide a colour matching service or custom colour option.
Approximate dispatch/manufacturing times

Please note that due to the Easter Bank Holiday weekend, there will be a delay with deliveries and limited Customer Service
We apologise for any inconvenience caused

 

All dispatch times detailed are working days only which are Mon-Fri and exclude statutory and advertised holiday closures.  Please note that these are approximate average dispatch times.
 
Ready Made Radiator Covers - Approx 2-3 working days for imported cabinets 
See below for further explanation on dispatch times. All ready made cabinets are available in stock unless otherwise detailed on the ordering page.

Please note however that we do not routinely dispatch orders on Fridays.

If you are likely to be away from home around the time delivery is anticipated (or at any time between ordering and anticipated delivery as orders are occasionally dispatched earlier than indicated), please ensure that you advise us by email after placing your order and we will ensure that no products are dispatched to you for the time you are away. Please note that due to restricted space, we are unable to store orders. 
Detailed Delivery Information

We will arrange delivery of the products you order by independent carrier service to the address on your order (this will be the address registered to your payment method). Please note that you are responsible for ensuring that the correct address and postcode is given when placing the order as we cannot be held responsible for any losses or other expenses incurred as a result of mis-delivery owing to incorrect addresses and postcodes.

A valid signature will be required on delivery. We cannot request deliveries to be left without signature as our contract with the carriers insists that a signature is obtained although you may leave a signed note for the driver requesting this and he MAY be willing to do so (please ensure the driver is able to take the note away with him). The drivers do have discretion to leave parcels without signature but this must not be relied upon as this is discretionary only.

When your order is received please check the condition of the package. If there is any visible damage to the packaging please sign the delivery note making sure you note on the ticket the visible external damage. In the unlikely event that the Products themselves are very obviously damaged you may refuse the delivery but please ensure that the delivery note is signed to say that this is the reason for the return.

You must inspect the Products as soon after delivery as is practicable and notify us as soon as possible of any shortages, defects in or damages to the Products or of any other complaint in respect of them within 7 days from the date the Products are delivered.

When your Products are dispatched we use a next working day independent carrier service for most items in an attempt to provide you with more certainty of the actual delivery date.  We are unable to telephone to advise of or to organise deliveries. Scotland should allow up to 3 working days for delivery (5 for Highlands and off-shore addresses). Please note that we do not routinely dispatch orders on Fridays.

We are unable to specify actual delivery times or arrange Saturday deliveries. If you are likely to be away from home around the time delivery is anticipated (or at any time between ordering and anticipated delivery as orders are occasionally dispatched earlier than indicated), please ensure that you advise us by email after placing your order and we will ensure that no products are dispatched to you for the time you are away. Please note that due to restricted space, we are unable to store orders for any UK manufactured covers and these must be dispatched as soon as they are complete. Therefore for UK manufactured orders in particular we must be informed at the time of ordering if you are likely to be away so that we can alter the manufacturing/finishing schedules accordingly.

Please bear in mind when specifying your address for delivery that deliveries are only made during working hours and days (Monday to Friday excluding statutory/bank holidays). The next working day service is NOT GUARANTEED and therefore we would not recommend that customers specifically book time off work or stay at home specifically awaiting delivery. In the event that you have received a formal dispatch notification and nobody will be at home to take that delivery, you may leave a note to request the driver to leave the delivery with a specific neighbour (which the carriers will routinely attempt if nobody is at home to take the delivery). You may also leave a signed note requesting it be left in a specified safe and dry place but as our deliveries do require a signature we cannot guarantee that the driver would be willing to do this. If this is also not possible then the driver will leave a card with contact details on in order that you may re-arrange delivery on a day to suit or you may arrange to collect the Products from their local depot, should this prove more convenient for you. In the event that the carriers have unsuccessfully attempted delivery and not received contact to re-arrange the delivery or if the carriers are asked to store the Products for more than a few days by the customer then the Products will be returned to ourselves. The Products will then be kept pending payment of an additional delivery charge for a new delivery. Any refunds made in such instances will be made less the carriage return fees. We are unable to re-deliver free of charge as we already subsidise delivery charges and, in addition, we are charged for each failed delivery attempt. Therefore you will be liable for the carriage return costs of £25 on any orders returned to us after a failed delivery.

Deliveries can be made at any time from approx 7am and, during busier times, deliveries can be made up to 7pm in the evening. We cannot be held responsible for any losses or expenses occurred as a result of the failure of delivery on the day estimated by us. The next working day service is the service that we choose to utilise in order to provide our customers with more certainty on delivery date - this is not a guaranteed service. The charge we apply for delivery includes the cost of packaging and only a small contribution towards the actual delivery charge which is very heaviliy discounted by ourselves. Delivery charges will therefore not be refunded in the event of any delivery delays.

We are unable to guarantee that the driver will be willing to deliver the Products to anywhere other than a ground floor location or to leave without obtaining a signature. The products we sell are also extremely large and heavy (and may therefore not fit in a car should you need to transport between locations) so please bear all of this in mind when ordering.

We are unable to recall a delivery once it has left our premises with the carriers and also unable to pass delivery instructions to the carriers once the Products have left our premises and any re-delivery arrangements will be the responsibility of the customer to arrange direct with the carriers. All our dispatches are collected at 7.30am daily by the carriers from our warehouse/factory location (order dispatches are usually sent at least the evening prior to dispatch). All dispatches are therefore labelled, consigned, palletised and shrink-wrapped ready for carrier collection by the preceding evening. Any request to amend delivery details, order cancellations/amendments etc or delivery instructions etc must be received at our offices prior to 4pm (warehouse/factory closure time) on the day prior to dispatch.
Delivery Charges

PLEASE NOTE WE ARE UNABLE TO ARRANGE DELIVERY TO ANYWHERE OTHER THAN MAINLAND UK (EXC SCILLY ISLES & ISLE OF WIGHT) DUE TO EXCESSIVE CARRIAGE CHARGES.

Ready Made Radiator Covers - £9.50 per cover with the exception of the extra large classic cover which has an additional charge due to it's size.

All delivery charges are based on Mainland UK delivery only excluding Highlands of Scotland & Scilly/Isle of Wight postcodes where a delivery supplement of 100% and 50% respectively will be automatically added at check-out.

We are unable to arrange delivery to anywhere off-shore to Mainland UK (except Scilly/Isle of Wight) due to excessively high carriage costs.
Delivery Discounts

Please note that we are unable to provide delivery discounts on rad covers on multiple orders. Radiator covers are heavy items (ranging from 1-3m in length and 11kg to 55 kg in weight each) and this is reflected in the carrier charges for delivery. 
Secure On Line Ordering

Your confidential information (which includes your credit card information) is sent between your computer and our server in a securely encrypted form which ensures that no other party can read it. Once you have placed items in your shopping basket and proceeded to Checkout you will be required to login with your personal details (ie name, address, email and enter a password). We use Paypal Pro - when you are ready to make your payment, please proceed via the PayPal button, you can pay via your Paypal account or on the second page beneath "Pay with my Paypal account" there is an option to pay with debit/credit card, this is processed by Paypal Pro but no account is required.  

Also see our privacy policy

Frequently Asked Questions



General Questions

Do you produce brochures or have a showroom?

We no longer produce brochures for our products, we display all products on our website and we do not have a physical shop or showroom - just offices and the warehouse which are not open for public access.

Do you manufacture your own products?

Currently No - at this time we are not able to offer any made to measure service as the GE Little Group is under new management and the made to measure service is not part of it yet - it is something that we are hoping to do in the near future but we are unable to give a specif timeline as yet. Please check back for further updates .
 

From where do you source your timber products?

We are aware that we are using a natural resource when producing wood products. We are careful to ensure that all timber products used are harvested from sustainable and managed forests. This includes our MDF (wood pulp) for the real wood veneers used in producing the radiator covers and the Veneered MDF grilles.

Ordering & Payment Questions

What payment methods can I use?

We accept all major credit and debit cards for payment of internet orders which are processed via PayPal Pro, you can also pay via your Paypal account. Please DO NOT EVER put any Credit/debit card details in an email to us us this is not a secure transmission system. Payment is always taken in full at the time of ordering for all orders.

You can also print your order and post it to us and pay by cheque. However, we regret that no products will be dispatched until we have received and cleared your payment (approx 5 working days) as payment in advance is required to process all orders.

How do you protect my credit card information when I order?

Your confidential information (which includes your credit card information) is sent between your computer and our server in a securely encrypted form which ensures that no other party can read it. Once you have placed items in your shopping basket and proceeded to Checkout you will be required to login with your personal details (ie name, address, email and enter a password). We use Paypal Pro - when you are ready to make your payment, please proceed via the PayPal button, you can pay via your Paypal account or on the second page beneath "Pay with my Paypal account" there is an option to pay with debit/credit card, this is processed by Paypal Pro but no account is required.

Also see our privacy policy

Radiator Cover Questions

How do I assemble my cabinet & access my radiator valves once the radiator cover is fitted?

All our ready made and made to measure covers come with complete fixing instructions. Assembly of most covers only takes a few minutes. Both ready made and made to measure designs use "wall hook" fixings and once these are fitted to the wall removal, and repositioning, of the whole cover for access takes just seconds. In this way the whole cover surround can be taken off very easily for full access by just lifting the cabinet off the hook screws and pulling forward.

Alternatively, our made to measure classic removable front covers come with a sub-frame to allow the front panel to be completely removed and the Regal, Rhode Island and Plain MDF Chatsworth ready made designs all have a removable front.

Please note that if you wish to purchase a made to measure removable front cover in order to provide valve access then, provided you have the external space available, you will need to add a further 75mm to the length of your radiator when ordering for each side of the radiator you wish to gain access to (i.e. 150mm if you wish to gain access to both sides). This will then ensure that you can reach the sides of the radiators through the internal sub-frame.

With all our made to measure designs it is also possible when ordering to request a cut-out for valve access. You will need to measure the height and depth of your valve when ordering. For height you will need to measure from the floor to the centre of the thermostatic valve and for depth you will need to measure from the wall to the centre of the thermostatic valve. We will then cut a 150mm high x 90mm wide access hole and supply a cover flap for the hole which is fitted over the access hole with a screw/washer provided which will allow the cover flap to swivel for access.The side for the cut-out is taken as viewed standing in front of the radiator facing it. The minimum depth of radiator for this service is 100mm, if you enter a radiator depth of less than 100mm, we will increase the depth to 100mm. There is a nominal £10 charge for this addition.

Can radiator covers be fitted over electric storage heaters or gas/electric fires or boilers etc?

All our cabinets are designed for use only with standard wet radiators (running at the standard temperature range of 65-70 degrees) and are not suitable for covering electric storage heaters or any other heat source such as fires etc or any other heat source running in excess of 65-70 degrees. None of our cabinets are painted with finishes that can be guaranteed not to yellow under such heat extremes  Anyone who wishes to cover a disused gas fire or boiler etc should cosult a GasSafe (formerly CORGI registered) plumber/engineer to ascertain whether or not this would be safe.

Does adding a radiator cover obstruct heat flow?

In our experience MDF covers do not create any additional heat loss/output problems as MDF is very stable and does not absorb heat. The heat is pushed out in to the room (rather than just going straight up from the radiator). You will see that all designs have a large bottom vent (inlet) and another slightly smaller top vent (outlet) - this means that the cool air is pulled in through the bottom and convected up and out the top. As we do not restrict this convection process in the designs the heat output is maintained. In addition to the top and bottom vent all our grille options have approx 25-50% free airflow (more detailed info under "important info" on the decorative grilles ordering page).

The same principle applies to the covering of thermostatic valves. Most customers choose to cover their valves with their radiator cover rather than leaving them exposed. As above, as the air is drawn in at the foot of the radiator cover, the cooler air by-passes the valve in much the same way as it would were it not covered hence the thermostatic function is not affected.

Do you allow for extra "panels" as appropriate for the length of cover I'm ordering?

The machine that manufactures the cover has macros that automatically calculate how many "panels" your cover will need to keep its perspective correct. On both the Classic and Cathedral designs, this means, you will have the correct number of square or arch "panels" automatically cut to maintain the correct look. On the Oval design the centre "Oval panel" stays in the centre and the horizontal and vertical connecting arms lengthen accordingly. The main change dimensions are 750mm, 1400mm, 2000mm

How accurate is the cutting process for made to measures and measurements provided for the ready made covers?

We presently work to 0.1 of a millimetre (that's 1/10th of 1mm) in accuracy in the manufacture of all made to measure radiator covers.

The sizes detailed for ready made covers have a 5mm margin of error.

Do the grilles come fitted?

Yes - all covers that require a grille will come with the ordered grille pre-fitted. We fit anodised grilles after painting or lacquer coating, and MDF grilles are fitted prior to painting or finishing so they match the cover surround. If however you would prefer your grille to be supplied loose (made to measure only) then please email your request for this immediately after ordering.

One of my panels has warped after painting/assembling - what can I do

Unfortunately, MDF will often warp slightly when exposed to dampness (this can sometimes be due to being exposed to damp air in transit) - it is not the actual dampness that causes this but the uneven drying out i.e. one side drying out quicker than the other and is often more frequently noticed during the damper/colder months when cabinets are subject to more extremes of temperature before assembly (moving from the carrier's warehouse and lorries into centrally heated homes). It is for this reason that we always prime both front and rear sides of our cabinets whilst finishing them as this ensures more even drying and therefore eliminates warping during finishing. This warping is only temporary and will always straighten out once they have completely dried out or once the cabinet is assembled as the fittings pull the parts into place and ensure that the rigidity of the cabinet is maintained and prevents warping being possible.

Is there any difference in specification between made to measure and ready made covers or between imported and UK made ready made covers?

Yes there is. Many of our ready made covers are imported which is why they are so cost-effective. They are all machined from 12-15mm MDF and the grilles are 3mm MDF grilles. Our own manufactured range are produced in our own facility here in the UK and we utilise 18mm standard Medite MDF (British produced) on all our cabinets and moisture resistant Medite for our made to measures and 19mm on veneered MDF with 4mm MDF grilles. 

The made to measure range are also manufactured with solid one-piece fronts whereas ready made covers usually have jointed fronts (the UK covers that do have one piece fronts have a groove in the front panels so that the fronts appear to be jointed).

The imported ready made covers also have push-fit connectors for assembly whereas all UK manufactured covers (ready made and made to measure) have more robust block and screw fixings (supplied).

The ready made range produced in the UK include the Squares and Lines design, Traditional (not clearance), New England and the Stars and Clouds ready made covers which are manufactured in our own facility from 18mm Medite MDF. Please note that none of these designs are available as a made to measure option other than Squares and Lines. The Traditional ready made covers are very similar to the made to measure Classic design, the main difference being the jointed front panel in the ready made design.

All our made to measure cabinets are manufactured from moisture resistant MDF (which has a green hue to it). This MDF is of a higher quality then the standard British Medite MDF and has the advantage of being easier for you to finish yourself as well as being moisture resistant.

How do the covers fit to the wall?

Please ensure your cabinet is kept in dry conditions prior to assembly as exposure to damp will result in a slight swelling of the MDF fibres and may render it difficult to assemble your cabinet as the need to fit into tight slots and rebates that are machined to be tight so any swelling may make this difficult or impossible.

Made to Measure Covers and our own UK manufactured covers: After the cover has been assembled - see Measuring & Assembly Information, they are easily fitted to the wall by "hook" fixings. Place the cover against the wall. Mark through onto the wall where the rebated grooves are in the underside of the top lid. Take the cover away, drill the holes and, using suitable fixings (standard fixings supplied - alternative fixings may be required e.g. for stud walls), afix the "hook" style fixings to the wall. Your cover will now "clip" over these hooks. The cover weight is actually taken by the floor, the fixings are designed to stop the cover from tipping forward for safety and to stop it from moving from side to side. The cover can be easily "unclipped" from the wall as and when required.

Ready Made Covers: These utilise slightly different fittings but the same principle as above save for the Elan range which utilise standard mirror plates for fixing to the wall.

I have bought "Classic" design or "Traditional" design ready made covers from you and now need a made to measure - do the Classic Made to Measures match?

The made to measure Classic covers that we do are similar to the imported ones but we would not recommend them to be placed in the same room together – we manufacture our made to measures in our factory and we use a much thicker MDF than the imported ones and there are other subtle differences too which would become apparent if they were placed next to each other (e.g. ours have solid one-piece fronts and the imported covers are jointed). The wood veneers in our made to measure range cannot be matched to those in the imported ready made range and we only offer a sample service for the wood veneer finish in our made to measure range. We can also not guarantee that the satin white finish on the imported covers will be a match for those painted in our own facility as the imported white cabinets are a different shade of white to our own manufactured cabinets. All made to measure and UK ready made cabinets are however painted in the same shade of white.

The made to measure Classic range is closer in design to the ready made Traditional range as both are made here in our own facility and from 18mm MDF and 4mm grilles and are painted using the same paint as the made to measure covers. The main differences are that the ready made Traditional covers only have a 10mm side shelf overhang whereas the Classic made to measures have 20mm side overhangs; the fluted lines on the sides of the front panel are the same length on ready made cabinets but not on the made to measures and the made to measures have only one central upright in the top of the front panel whereas the Traditional ready mades have different numbers of uprights depending on size (see product photos).

I want a ready made cover but you are only offering plain/primed and I want primed/painted - can you finish ready made covers?

No, many of our ready made ranges are imported and therfore these come into us pre-packaged so we are unable to offer any sort of finishing services for these covers.

The amount you add to get to the external cabinet size for made to measure covers means that the cover will not fit - what can I do?

Here are the full details of exactly what measurements (and why) we add to your radiator measurements in order to get to the finished external cabinet measurements:

The overall external size of your made to measure cabinet can be determined by adding the following dimensions to the radiator Length, Height & Depth measurements that you provide us with:

The overall external length of the made to measure cabinet will be 56mm longer than the measurement entered into the length box. This allows 10mm each end for air flow and 18mm each end for the thickness of the side panels. The top shelf will overhang the radiator cover by an additional 20mm at each end.

 

The overall external height of the made to measure radiator cover will be 68mm taller than the measurement entered in this box. This allows a minimum of 20mm for airflow and fittings above the radiator and 18mm for the thickness of the top shelf as well as a further 30mm for further airflow and cosmetic reasons - to remove or reduce this addition would result in the radiator being visible through the top vents of the cover.

 

The overall external depth of your made to measure radiator cover will be 52mm deeper than the measurement entered into the box on the ordering page (to the front of the side panels). This is made up of 10mm for airflow, 18mm for MDF thickness, 4mm for grille thickness and 20mm for the construction of the cabinet (as the front panel is recessed into the side panels). The top shelf will be a total of 62mm deeper than the measurement entered in this box (as there is a 10mm front shelf overhang). Please note that an additional 18mm is added to the external depth in the case of our classic design covers with removable fronts to allow for the internal sub-frame.

 

As you can see, some of the additions (particularly the height) do have a little leeway if required. If you need to ensure that the cabinet is smaller or larger on the length, height or depth then you will need to artificially reduce or increase the appropriate radiator measurement you enter into the box when ordering. i.e. if you need to reduce the height by 10mm then simply subtract 10mm from the real height of your radiator when ordering and this will ensure that the cabinet is 10mm smaller.


The max you can reduce the length (excluding shelf overhangs) is 20mm (i.e. the airflow on both sides but ideally you should if possible ensure there is at least 2mm or so each side)

The max you can reduce the height is 30mm but note the caveat above and in addition, max reductions such as this will make the fitting of the cover to the wall a little tighter and trickier then usual. Should you wish to reduce the height further so that the internal space does not allow at least 20mm required for the internal fixings then you will need to use external fittings to fix the cabinet back to the wall. These can be ordered online under other products - radiator cover accessories. Ideally 20mm should also be allowed for airflow - reducing this further is not ideal for airflow and may impinge on rad efficiency but will not cause any safety issues.

The max the depth can be reduced is 8mm as it is essential to retain some clearance to the rear of the grille.

If you wish to reduce or remove the side top shelf overhangs or have different size skirting cut outs on each cabinet side then simply order in the normal way and then email us after ordering to confirm the sizes of the side shelf overhangs/skirting cut-outs etc you require and we will confirm the amendment via email. Please note however that if you request the complete removal of the top shelf side overhang(s) then we will be unable to bullnose (round the edges) of the side(s) of the top shelf (otherwise they will not sit flush with the side panels) and in this instance we will not fully finish the side edge(s) of the top shelf on the side(s) where this is no overhang (assuming that this is to be butted against a wall or in a recess). If you require the side edge to still be finished then please email us prior to ordering as this does incur additional costs.

If you are in any doubt as to the measurements, do please email us.

How do I finish my cabinet and will you paint my cabinet in my choice of colour?

Please ensure your cabinet is kept in dry conditions prior to assembly as exposure to damp will result in a slight swelling of the MDF fibres and may render it difficult to assemble your cabinet as the need to fit into tight slots and rebates that are machined to be tight so any swelling may make this difficult or impossible.

For plain MDF cabinets we would recommend that you gently sand rough edges using fine grade sandpaper. Remove any dust with a soft damp cloth. Then coat with primer and sand again before applying your chosen colour. 

For primed cabinets we would recommend that you gently sand rough edges using fine grade sandpaper. Remove any dust with a soft damp cloth before applying your chosen colour.

As with all woodwork, it is strongly recommended that you wear a mask and work in a well-ventilated area.

We also recommend priming and painting the cabinet before assembly for ease of painting - the grilled front panel is best painted by placing this on newspaper (or other protected flat surface) on the floor and painting/priming utilising a roller. Care should be taken when priming/painting the grille panels as these are decorative grilles (3mm thick on imported covers and 4mm on UK made covers) with approx 50% airflow and therefore quite delicate so care should be exercised to ensure that not too much pressure is applied.

Any paint is suitable for finishing but we would recommend an oil based paint to ensure the finish is waterproof and relatively easy to clean.

You are likely to need to apply a minimum of one coat of primer and two coats of top coat but much depends on the shade, quality and thickness of paint applied and the amount of preparation.

Unfinished oak veneer cabinets will require a light sanding before they are ready to be either stained and/or varnished or lacquered as required. The veneer on the rear of the grille panels may also require a light sanding as the low grade veneer utilised on the rear of these panels (added for machining purposes only) may flake or chip but this will not be visible from the front of the cabinet but you may wish to remove any loose flakes from the rear prior to finishing (please see manufacturing information for more detail).

Only the unfinished oak veneer cabinets are suitable for staining/varnishing/lacquering to your requirements as these are the unfinished cabinets with a wood grain.

We are unable to paint our cabinets to any other finishes other than those detailed on our ordering pages i.e. primed, white, barley white or one of the wood veneer finishes.

All our made to measure cabinets are manufactured from moisture resistant MDF (which has a green hue to it). This MDF is of a higher quality then the standard British Medite MDF and has the advantage of being easier for you to finish yourself as well as being moisture resistant.

I want a large number of cabinets, can you provide a discount?

Quantity Discounts: All Ready Made cabinets are already either clearance lines that are very heavily discounted or are standard lines that we stock or manufacture and we endeavour to always keep prices as keen as we are able, even with our own manufactured covers that we manage to keep priced to compete favourably on price with cheaper imported cabinets. As we also heavily subsidise delivery costs (see below) we are unable to provide any further discounts unless your order is for more than 10 covers in which case please contact us in advance of ordering but please note that no further discounts are available on any clearance or special offer lines or any of the UK manufactured cabinets.

Made to measure cabinets are obviously individually made bespoke items and therefore no discounts are available for multiple orders.

Delivery Discounts: We are unable to provide delivery discounts on rad covers. Radiator covers are very large and heavy items (ranging from 1-3m in length and 11kg to 55 kg in weight each) and this is reflected in the carrier charges for delivery. Covers are sent via carrier and cost us £10-£35 + Vat each with no discount for subsequent parcels + currently there is also a £2 per parcel fuel surcharge and in addition we are also charged £10 + VAT for each attempted and failed delivery. As you will see, we therefore already heavily subsidise the delivery costs for our items.

In the event that you wish to purchase more than 6 covers then we may be able to arrange a discounted palletised delivery so please contact us for a quote for this but please note that the starting rate for palletised delivery is £65 + Vat cost to us and many cabinets require two pallet spaces because of length (anything over 1200mm length).

Can you supply samples of the white or barley white finishes for ready made or made to measure cabinets or colour match?

I am afraid we are only able to supply samples of our made to measure wood veneer options. All painted cabinets (imported/UK and made to measure or ready made) are all finished with a satin white or satin barley white paint (satin refers to the finish i.e. 60% gloss additive and not the shade of white). None of the cabinets are finished in a "brilliant white". There are however many different shades of white available so if it is important for you to match your cabinet to existing painted woodwork etc then we would recommend purchasing a cabinet in a primed or plain MDF so you can finish this yourself to ensure a match. We are unable to provide a colour matching service or custom colour option.

Delivery Information

Approximate dispatch/manufacturing times

Please note that due to the Easter Bank Holiday weekend, there will be a delay with deliveries and limited Customer Service
We apologise for any inconvenience caused

 

All dispatch times detailed are working days only which are Mon-Fri and exclude statutory and advertised holiday closures.  Please note that these are approximate average dispatch times.
 
Ready Made Radiator Covers - Approx 2-3 working days for imported cabinets 
See below for further explanation on dispatch times. All ready made cabinets are available in stock unless otherwise detailed on the ordering page.

Please note however that we do not routinely dispatch orders on Fridays.

If you are likely to be away from home around the time delivery is anticipated (or at any time between ordering and anticipated delivery as orders are occasionally dispatched earlier than indicated), please ensure that you advise us by email after placing your order and we will ensure that no products are dispatched to you for the time you are away. Please note that due to restricted space, we are unable to store orders. 

Detailed Delivery Information

We will arrange delivery of the products you order by independent carrier service to the address on your order (this will be the address registered to your payment method). Please note that you are responsible for ensuring that the correct address and postcode is given when placing the order as we cannot be held responsible for any losses or other expenses incurred as a result of mis-delivery owing to incorrect addresses and postcodes.

A valid signature will be required on delivery. We cannot request deliveries to be left without signature as our contract with the carriers insists that a signature is obtained although you may leave a signed note for the driver requesting this and he MAY be willing to do so (please ensure the driver is able to take the note away with him). The drivers do have discretion to leave parcels without signature but this must not be relied upon as this is discretionary only.

When your order is received please check the condition of the package. If there is any visible damage to the packaging please sign the delivery note making sure you note on the ticket the visible external damage. In the unlikely event that the Products themselves are very obviously damaged you may refuse the delivery but please ensure that the delivery note is signed to say that this is the reason for the return.

You must inspect the Products as soon after delivery as is practicable and notify us as soon as possible of any shortages, defects in or damages to the Products or of any other complaint in respect of them within 7 days from the date the Products are delivered.

When your Products are dispatched we use a next working day independent carrier service for most items in an attempt to provide you with more certainty of the actual delivery date.  We are unable to telephone to advise of or to organise deliveries. Scotland should allow up to 3 working days for delivery (5 for Highlands and off-shore addresses). Please note that we do not routinely dispatch orders on Fridays.

We are unable to specify actual delivery times or arrange Saturday deliveries. If you are likely to be away from home around the time delivery is anticipated (or at any time between ordering and anticipated delivery as orders are occasionally dispatched earlier than indicated), please ensure that you advise us by email after placing your order and we will ensure that no products are dispatched to you for the time you are away. Please note that due to restricted space, we are unable to store orders for any UK manufactured covers and these must be dispatched as soon as they are complete. Therefore for UK manufactured orders in particular we must be informed at the time of ordering if you are likely to be away so that we can alter the manufacturing/finishing schedules accordingly.

Please bear in mind when specifying your address for delivery that deliveries are only made during working hours and days (Monday to Friday excluding statutory/bank holidays). The next working day service is NOT GUARANTEED and therefore we would not recommend that customers specifically book time off work or stay at home specifically awaiting delivery. In the event that you have received a formal dispatch notification and nobody will be at home to take that delivery, you may leave a note to request the driver to leave the delivery with a specific neighbour (which the carriers will routinely attempt if nobody is at home to take the delivery). You may also leave a signed note requesting it be left in a specified safe and dry place but as our deliveries do require a signature we cannot guarantee that the driver would be willing to do this. If this is also not possible then the driver will leave a card with contact details on in order that you may re-arrange delivery on a day to suit or you may arrange to collect the Products from their local depot, should this prove more convenient for you. In the event that the carriers have unsuccessfully attempted delivery and not received contact to re-arrange the delivery or if the carriers are asked to store the Products for more than a few days by the customer then the Products will be returned to ourselves. The Products will then be kept pending payment of an additional delivery charge for a new delivery. Any refunds made in such instances will be made less the carriage return fees. We are unable to re-deliver free of charge as we already subsidise delivery charges and, in addition, we are charged for each failed delivery attempt. Therefore you will be liable for the carriage return costs of £25 on any orders returned to us after a failed delivery.

Deliveries can be made at any time from approx 7am and, during busier times, deliveries can be made up to 7pm in the evening. We cannot be held responsible for any losses or expenses occurred as a result of the failure of delivery on the day estimated by us. The next working day service is the service that we choose to utilise in order to provide our customers with more certainty on delivery date - this is not a guaranteed service. The charge we apply for delivery includes the cost of packaging and only a small contribution towards the actual delivery charge which is very heaviliy discounted by ourselves. Delivery charges will therefore not be refunded in the event of any delivery delays.

We are unable to guarantee that the driver will be willing to deliver the Products to anywhere other than a ground floor location or to leave without obtaining a signature. The products we sell are also extremely large and heavy (and may therefore not fit in a car should you need to transport between locations) so please bear all of this in mind when ordering.

We are unable to recall a delivery once it has left our premises with the carriers and also unable to pass delivery instructions to the carriers once the Products have left our premises and any re-delivery arrangements will be the responsibility of the customer to arrange direct with the carriers. All our dispatches are collected at 7.30am daily by the carriers from our warehouse/factory location (order dispatches are usually sent at least the evening prior to dispatch). All dispatches are therefore labelled, consigned, palletised and shrink-wrapped ready for carrier collection by the preceding evening. Any request to amend delivery details, order cancellations/amendments etc or delivery instructions etc must be received at our offices prior to 4pm (warehouse/factory closure time) on the day prior to dispatch.

Delivery Charges

PLEASE NOTE WE ARE UNABLE TO ARRANGE DELIVERY TO ANYWHERE OTHER THAN MAINLAND UK (EXC SCILLY ISLES & ISLE OF WIGHT) DUE TO EXCESSIVE CARRIAGE CHARGES.

Ready Made Radiator Covers - £9.50 per cover with the exception of the extra large classic cover which has an additional charge due to it's size.

All delivery charges are based on Mainland UK delivery only excluding Highlands of Scotland & Scilly/Isle of Wight postcodes where a delivery supplement of 100% and 50% respectively will be automatically added at check-out.

We are unable to arrange delivery to anywhere off-shore to Mainland UK (except Scilly/Isle of Wight) due to excessively high carriage costs.

Delivery Discounts

Please note that we are unable to provide delivery discounts on rad covers on multiple orders. Radiator covers are heavy items (ranging from 1-3m in length and 11kg to 55 kg in weight each) and this is reflected in the carrier charges for delivery. 

Secure On Line Ordering

Your confidential information (which includes your credit card information) is sent between your computer and our server in a securely encrypted form which ensures that no other party can read it. Once you have placed items in your shopping basket and proceeded to Checkout you will be required to login with your personal details (ie name, address, email and enter a password). We use Paypal Pro - when you are ready to make your payment, please proceed via the PayPal button, you can pay via your Paypal account or on the second page beneath "Pay with my Paypal account" there is an option to pay with debit/credit card, this is processed by Paypal Pro but no account is required.  

Also see our privacy policy


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